Privacy Policy

1. Introduction

Welcome to Happy Bells. Happy Bells ("we", "our", or "us"), founded and lovingly operated by Gayathiri Moorthi, creates bespoke personalized keepsakes, customized photo frames, hampers, and sentimentality-infused memory gifts.

This Privacy Policy applies to our website located at https://happybells.in/ and outlines how we collect, use, and safeguard your information when you browse our collections, create an account, or submit product inquiries.

2. Information We Collect

We collect only the information reasonably necessary to operate our website, facilitate your customer experience, and fulfill personalized gift inquiries:

• Google Account Information: When you sign in using Google, we receive basic identity information permitted by the authentication flow, including your name, email address, and profile image URL (avatar).
• Customer Profile Information: Account data associated with your user identifier in our database to manage your session and orders history.
• Inquiry & Customization Details: Information voluntarily provided when configuring gifts, such as recipient names, personalized messages, photo upload requests, chosen dimensions, or special styling instructions.
• Contact Details: Information you voluntarily share during order inquiries, including your contact name, phone number, delivery details, preferred contact times, and inquiry messages.
• Technical Usage Information: Standard browser and device characteristics necessary for responsive page rendering, layout stabilization, and site security.

3. Google Sign-In

Google Sign-In is provided as a secure authentication method for customer accounts:

• Google Sign-In is used exclusively to authenticate customers and identify returning clients.
• Happy Bells receives only the standard profile information (name, email address, avatar) granted through the consent dialog.
• Google account passwords, credentials, and private authentication keys are never visible to, transmitted to, or stored by Happy Bells.
• Authentication is coordinated through Supabase Auth via standard Google OAuth 2.0 protocols.
• Happy Bells does not sell, rent, or commercialize Google user data. We request only the minimal identity scopes required for account authentication.

4. How We Use Information

The information we collect is utilized strictly for the following purposes:

• Creating, maintaining, and authenticating customer accounts.
• Receiving, managing, and reviewing customized product inquiries.
• Preparing design mockups and crafting memory gifts tailored to your specifications.
• Direct communication regarding order confirmation, custom requests, and delivery coordination.
• Ensuring website stability, preventing unauthorized access, and securing customer interactions.

5. WhatsApp Communication

To provide personal, real-time consultation for bespoke gifts, Happy Bells offers the convenience of connecting directly with our team via WhatsApp.

When you select the option to continue an inquiry via WhatsApp, your selected product details, customization choices, and contact notes are pre-populated into a draft message for your review. Sending this message initiates a direct chat with our business number. WhatsApp is an external service operated by Meta, and Happy Bells does not control WhatsApp's independent privacy practices or data handling.

6. Data Sharing

Happy Bells does not sell, rent, or trade your personal information. Information is shared only with technical service providers strictly necessary to deliver website functionality:

• Supabase: Cloud database and authentication infrastructure used to host and protect user profiles, sessions, and catalog data.
• Google: Third-party identity provider facilitating Google OAuth 2.0 customer login.
• WhatsApp: Messaging provider utilized only when you voluntarily choose to initiate an inquiry chat.

We do not share your information with advertisers, data brokers, or marketing networks.

7. Data Retention

Information is retained only for as long as reasonably necessary to support customer account management, fulfill pending inquiries, preserve accurate business records, maintain security, or satisfy any applicable legal or administrative obligations.

8. Account & Data Deletion

Customers have the right to request the deletion of their Happy Bells account and associated personal profile information.

You may request account and data removal through the available account management options or by contacting Happy Bells directly through our official communication channels. Upon receiving a verified request, we will promptly delete your personal account data, except where specific records must be retained pursuant to applicable legal or accounting obligations.

9. Cookies & Local Storage

Our website uses essential browser storage mechanisms (such as standard session cookies and browser localStorage) strictly for website functionality:

• Maintaining authenticated session states across page visits.
• Preserving your guest cart and pending gift customization choices while you browse.
• Remembering safe return destinations after authentication.

We do not use advertising cookies, marketing pixels, or behavioral tracking trackers.

10. Security

We implement reasonable technical, operational, and administrative safeguards designed to protect personal information against loss, unauthorized access, alteration, or disclosure. All data transmissions between your browser and our website occur over encrypted HTTPS connections. However, please be aware that no Internet transmission or electronic storage method can guarantee absolute security.

11. Children's Privacy

Happy Bells provides personalized memory gifts intended for purchase by adults or with parental involvement. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement. If you believe a child has provided us with personal information without parental consent, please reach out to us so that we may take appropriate steps.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory adjustments. Any changes will be published directly on this page with an updated effective date. We encourage you to review this page periodically.

13. Contact Us

For any questions, requests, or clarifications regarding this Privacy Policy or how your data is handled, please contact Happy Bells through our established channels: